Community Principles

Penn State IT Community Principles

The Penn State IT Community Principles are a shared framework created by Penn State IT employees for fostering a culture of teamwork, collaboration, and respect in Penn State IT.

We actively seek to incorporate the following principles in all of our endeavors:

  • Personal integrity, honesty, and accountability
  • Individual initiative and responsible risk-taking
  • A culture of teamwork, collaboration, openness, and transparency
  • A passion for customers and technology
  • Diversity, inclusiveness, fairness, and respect

Personal integrity, honesty, and accountability

  • Demonstrate ethical conduct—have the courage to live our values and do the right thing.
  • Build strong relationships with our customers and coworkers by being forthright, clear, and accurate in our communications.
  • Be accountable for our actions, keep our commitments, and build trust. Lead by taking responsibility and not by imposing our will.
  • Act by making decisions when appropriate and not let indecision stall progress.

Individual initiative and responsible risk-taking

  • Find innovative and creative ways to solve problems.
  • Offer our opinions and encourage others to do the same.
  • Seek to broaden our understanding of Penn State and Penn State IT.
  • Take calculated risks when pushing the edge with new technology.

A culture of teamwork, collaboration, openness, and transparency

  • Provide a clear picture of our roles, vision, goals, and strategies—be accountable.
  • Share knowledge and technology in ways that ensure information is available, accessible, and understandable.
  • Foster an agreement-seeking culture and welcome divergent views when discussing possibilities.
  • Strengthen our relationships with campuses and colleges, and recognize that IT at Penn State is more than Penn State IT.

A passion for customers and technology

  • Ask questions and listen.
  • Involve customers throughout the service planning process, and recognize that we are often our own customers.
  • Deliver services that make technology more useful for our customers.
  • Put the core business of Penn State in the center of service design and delivery.

Diversity, inclusiveness, fairness, and respect

  • Create an environment free from discrimination and harassment by treating ourselves and each other with respect.
  • Promote equal opportunity in employment without regard to race, color, religion, gender, age, national origin, sexual orientation, veteran status, or disability.
  • Speak up when we witness discriminatory conduct, harassment, comments, or actions that encourage or create a hostile environment.
  • Commit to a violence-free work environment, including physical and verbal abuse.